Last updated: 17 August 2026

We design MOKO reformers to be used, not treated like furniture. Whether your reformer lives at home or works every day in a professional space, our commercial warranty is there to protect you if something goes wrong because of a defect in materials or workmanship.

This warranty is provided at no additional cost and applies in addition to any legal rights you may have as a consumer.

Your warranty

Your warranty starts on the date your reformer is delivered to the original purchaser. The same commercial warranty periods apply whether the reformer is used at home or in an eligible professional environment.

What does the warranty cover?

The MOKO commercial warranty covers verified defects in materials or workmanship affecting a covered component during its warranty period.

For the warranty to apply, your reformer must:

• be used for its intended Pilates exercise purpose;
• be used within the maximum user weight specified for that model;
• be assembled, adjusted, used, maintained and stored correctly;
• be used in accordance with the instructions and safety guidance supplied by MOKO; and
• not have been modified or repaired without prior written approval from MOKO.

What happens if something goes wrong?

If we confirm that your issue is covered by the warranty, we will choose the most appropriate solution depending on the problem.

This may include:

• technical guidance or an approved adjustment;
• sending you a replacement part;
• repairing the affected component;
• replacing the affected component;
• replacing the reformer with the same or an equivalent model; or
• providing a full or partial refund where another suitable solution is not reasonably available.

Where appropriate, we may send an individual replacement component instead of collecting or replacing the complete reformer.

A repaired or replaced component remains covered for the remainder of its original warranty period unless applicable law requires otherwise. Replacement of a component does not restart the warranty period.

Normal wear vs. a warranty issue

Reformers contain components that naturally wear over time. Springs, ropes, straps, upholstery, wheels and other moving parts may gradually change through regular use, particularly in busy professional environments.

Normal wear is not considered a manufacturing defect by itself.

The commercial warranty does not normally cover:

• normal wear and tear;
• gradual stretching, softening, fading, compression or surface marking;
• normal reduction in spring resistance over time;
• routine cleaning, servicing, adjustment or tightening;
• cosmetic marks that do not affect safe operation or functionality;
• natural variations in wood colour, grain or texture;
• damage caused by exceeding the user weight specified for the model;
• misuse, neglect, accidents, impact or excessive force;
• incorrect assembly, adjustment or maintenance;
• unauthorised modifications, repairs or replacement parts;
• damage caused by accessories not approved by MOKO;
• damage caused by improper lifting, moving, folding, unfolding, extending, retracting or storage;
• outdoor use or damage caused by water, excessive humidity, direct sunlight, extreme temperatures, corrosion or similar environmental conditions;
• damage occurring after delivery while the reformer is transported or relocated by the customer or another third party; or
• second-hand or resold products under this voluntary commercial warranty.

An exclusion only applies where the excluded event or condition caused or contributed to the issue being claimed.

Looking after your reformer

Regular checks help keep your reformer safe and performing properly. This is especially important in studios or other environments where several people use the machine each day.

We recommend regularly checking:

• the frame and structural components;
• the folding, locking, telescopic or adjustment mechanisms applicable to your model;
• the footbar and its adjustment system;
• springs for damage, unusual gaps, corrosion or significant changes in resistance;
• ropes, loops and straps for fraying, cuts or weakening;
• wheels, bearings, tracks and carriage movement;
• bolts, fixings and fasteners; and
• upholstery for tears or damage that could affect safe use.

If something appears damaged or unsafe, stop using the reformer until the issue has been checked.

How to make a warranty claim

If you think something is wrong with your reformer, contact us as soon as reasonably possible after noticing the issue.

If continued use could cause further damage or create a safety risk, please stop using the reformer until we have assessed it.

To help us resolve your claim quickly, send us:

• your full name and contact details;
• your order number or proof of purchase;
• your MOKO reformer model;
• the delivery date, if available;
• the serial number or product identifier, where applicable;
• a clear description of the issue and when it began;
• photos and, where useful, a short video showing the problem; and
• any relevant information about how the reformer has been used.

We aim to acknowledge or begin assessing complete warranty claims within five business days.

We may ask for additional information, a remote inspection, inspection by an authorised technician or return of an affected component before confirming coverage.

Please do not arrange repairs, dispose of affected parts or return the complete reformer unless MOKO has instructed you to do so in writing.

Warranty costs

If your claim is confirmed as covered under the commercial warranty, MOKO will cover the reasonable costs of the approved remedy, including covered replacement parts and any transport or handling arranged or authorised by MOKO.

If an inspection shows that the issue is not covered by the warranty, we may offer a paid repair, replacement component or transport solution. Any cost will be communicated to you before the service is carried out.

Original purchaser

This voluntary commercial warranty applies to eligible products purchased directly from MOKO or an expressly authorised MOKO seller.

It begins on the date of delivery, requires reasonable proof of purchase and applies to the original purchaser. The voluntary commercial warranty is not transferable when a reformer is sold, gifted or otherwise transferred.

This does not remove any mandatory legal rights that another owner may independently have under applicable law.

Your legal rights

The MOKO commercial warranty is separate from and additional to the mandatory legal rights available to consumers. It does not replace, restrict or reduce those rights.

Where applicable, consumers purchasing from a professional seller may benefit from the French legal guarantee of conformity under Articles L.217-3 to L.217-20 of the French Consumer Code.

Consumers may also benefit from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code.

Customers located outside France may have additional or different mandatory rights under the law applicable to their purchase. Those rights remain unaffected by this commercial warranty.

Business purchases

For purchases made wholly or mainly for business purposes, and to the maximum extent permitted by applicable law, MOKO is not responsible under this voluntary commercial warranty for indirect or consequential business losses such as lost revenue, cancelled classes, loss of clientele, interrupted operations or substitute equipment.

Nothing in this warranty excludes or limits liability where doing so would be prohibited by applicable law.

Spare parts & product updates

We may update components, materials, finishes or product designs over time. If an identical replacement component is no longer available, we may provide a compatible component or another solution offering reasonably equivalent functionality.

Spare-part availability outside an applicable warranty period cannot be guaranteed indefinitely unless required by applicable law or separately confirmed by MOKO.

Where the warranty applies

The commercial warranty applies in countries where MOKO officially sold and delivered the product at the time of purchase.

Depending on your location and the type of issue, warranty support may involve remote assistance, replacement parts, a local service provider or another reasonable solution arranged by MOKO.

If your reformer is permanently moved to another country after delivery, we will make reasonable efforts to assist, although additional logistical limitations may apply.