Shipping policy

Shipping Policy

Last updated: 22 July 2026

1. Shipping Coverage

MOKO Reformer ships worldwide.

This includes all European countries, both inside and outside the European Union, such as Switzerland, Norway, and the United Kingdom, as well as destinations outside Europe.

If your country is not available at checkout, contact us at info@mokoreformer.com and we will do our best to find a solution.

All customs duties, import taxes, and handling fees are covered by MOKO Reformer. There are no hidden costs for you at delivery.

2. Shipping Costs

Shipping is included in the price of your product. There are no additional shipping fees at checkout.

3. Dispatch Location

MOKO Reformer products are dispatched from our fulfillment centers in the Netherlands.

All customs duties and import formalities are handled by us. You never need to deal with customs paperwork or fees.

4. Delivery Timeframes

  • Within Europe: delivery typically takes 7 to 12 days from the date of your order.
  • Outside Europe: delivery typically takes approximately 40 days from the date of your order.
  • Express shipping is available for destinations outside Europe for a flat fee of €490. Orders shipped via express delivery typically arrive within 10–15 business days.

These are estimates and not contractual guarantees. Delays may occur due to carrier schedules, customs processing, or other factors outside our control.

You will receive a notification once your order has been dispatched.

5. Delivery Appointment

Our carrier will contact you directly by phone or email before delivery to schedule a convenient delivery date and time window. Please ensure your contact details are correct at the time of ordering.

If you are unreachable or do not respond to the carrier's scheduling attempts, the delivery may be delayed, and additional storage or redelivery fees charged by the carrier may be passed on to you.

6. Delivery Conditions

Please read the following carefully before placing your order:

  • Delivery is to ground floor only. Our carrier is not able to carry the product up stairs or to upper floors.
  • The customer is responsible for ensuring that the delivery address has suitable access for a large delivery truck: width of entrance, parking availability, and road access.
  • The customer is responsible for ensuring that doorways, corridors, and the intended room can accommodate the product dimensions. Please check product dimensions carefully before ordering.
  • The reformer is delivered approximately 80% pre assembled. The remaining assembly steps are straightforward and must be completed by the customer following the installation guide provided with the product.
  • MOKO Reformer accepts no liability for damage or injury resulting from incorrect final assembly by the customer.
  • If a delivery cannot be completed due to access issues at the customer's address, any redelivery costs will be the responsibility of the customer.

7. Receipt of Delivery

Upon delivery, please inspect the product carefully before signing the carrier's delivery note. If you notice any visible damage to the packaging or product:

  • Note it clearly on the delivery note before signing.
  • Take photographs immediately.
  • Contact us within 48 hours at info@mokoreformer.com with your order number and photos.

For full details on how we handle damaged deliveries, please refer to our Refund and Returns Policy.

8. Contact

For any questions about your delivery:

MOKO Reformer, Charlene Couturier
Email: info@mokoreformer.com
WhatsApp: +61 477 947 797