Shipping & Delivery Policy

Last updated: 17 August 2026

1. Where We Ship

MOKO Reformer ships worldwide.

This includes European destinations both inside and outside the European Union, including Switzerland, Norway and the United Kingdom, as well as destinations outside Europe.

If your country is not available at checkout, contact us at info@mokoreformer.com and we will do our best to find a delivery solution.

Unless otherwise stated at checkout, customs duties, import taxes and customs handling fees associated with the delivery are covered by MOKO Reformer. You should not be asked to pay unexpected import charges when your order arrives.

2. Shipping Costs

Standard shipping is included in the price of your reformer unless otherwise clearly stated at checkout.

There are no additional standard shipping fees added at checkout.

Optional express or special delivery services may carry an additional charge where available.

3. Dispatch & Fulfilment

MOKO works with different fulfilment and logistics partners depending on the reformer model and delivery destination.

Your order may therefore be dispatched from different fulfilment locations.

Where customs formalities are required for a shipment, MOKO and its logistics partners will arrange the applicable import process in accordance with the shipping terms offered for your order.

4. Delivery Timeframes

Delivery times depend on the MOKO reformer you order.

MOKO Original — Foldable Reformer

Europe: typically 7–12 days from the date of your order.

Outside Europe: typically approximately 40 days from the date of your order.

Express shipping may be available for destinations outside Europe for a flat fee of €490. Where available, express orders typically arrive within 10–15 business days.

MOKO Slide — Telescopic Reformer

Worldwide: typically approximately 30–40 days from the date of your order.

These delivery timeframes are estimates rather than guaranteed delivery dates.

Delivery may occasionally take longer due to carrier schedules, customs procedures, destination-specific requirements, public holidays, weather, transport disruptions or other circumstances affecting the delivery network.

You will receive a notification once your order has been dispatched.

If there is a significant delay affecting your order, please contact us at info@mokoreformer.com.

Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.

5. Delivery Contact

For freight deliveries, the carrier may contact you by phone, email or another available contact method before delivery to arrange or communicate delivery details.

Please make sure that the telephone number, email address and delivery address provided with your order are accurate.

If a scheduled delivery requires your response and the carrier is unable to reach you after reasonable attempts, delivery may be delayed.

Where additional storage, redelivery or similar costs arise because the customer provided incorrect delivery information, was unavailable for an agreed delivery, or did not respond to reasonable delivery attempts, those additional costs may be passed on to the customer where permitted by applicable law.

6. Before Your Reformer Arrives

MOKO reformers are large and heavy products, so please check your delivery location before ordering.

Depending on the carrier and delivery service applicable to your order, delivery may be limited to ground floor or kerbside/entrance-level delivery. Unless expressly confirmed otherwise in writing, delivery does not include carrying the reformer upstairs or to an upper floor.

Please make sure:

• the delivery address can reasonably be accessed by the delivery vehicle used by the carrier;

• there is suitable access and space for unloading;

• doorways, entrances, corridors and other access points are large enough for the packaged reformer; and

• the intended space can accommodate the dimensions of your reformer.

Product and packaging dimensions should be checked before ordering, particularly where access is limited.

If delivery cannot reasonably be completed because of incorrect address information, inaccessible premises or another access issue within the customer's control, reasonable redelivery or storage costs charged as a result may be passed on to the customer where permitted by applicable law.

7. Assembly

Your MOKO reformer may require some final assembly after delivery. The amount and type of assembly depends on the reformer model.

Please follow the assembly and safety instructions supplied with your reformer before using it.

MOKO is not responsible for damage caused by assembly, modification or installation that does not follow the instructions supplied with the product, to the extent permitted by applicable law.

This does not affect your rights where a problem results from defective or inadequate instructions supplied by MOKO or where liability cannot legally be excluded.

8. When Your Reformer Arrives

We recommend inspecting the packaging and reformer when it arrives.

If you notice visible transport damage:

• note the damage on the carrier's delivery documentation where possible;

• take clear photographs of the packaging and product; and

• contact us as soon as possible at info@mokoreformer.com with your order number and photographs.

We recommend reporting visible transport damage within 48 hours because this can make carrier investigations easier.

However, the 48-hour period is a recommendation and does not remove or reduce any mandatory legal rights you may have if you report the problem later.

Please refer to our Returns & Refunds Policy for more information about damaged, defective or non-conforming products.

9. Delivery Delays

The delivery times shown above are our normal estimated timeframes and are not guaranteed delivery dates.

If an order is delayed, we will work with our logistics partner to obtain updated delivery information.

Any estimated delivery timeframe in this policy does not remove or restrict mandatory rights relating to delivery deadlines, delayed delivery or non-delivery that may apply to consumers under applicable law.

10. Contact

For questions about your delivery, contact:

MOKO Reformer – Charlène Couturier, Entrepreneur Individuel

Email: info@mokoreformer.com
WhatsApp: +61 477 947 797

Please include your order number and reformer model when contacting us so we can assist you more quickly.